Help & Advice

• How do you ensure my package arrives safely?

  At PSAM, we prioritize the safe delivery of your order. Our team meticulously packs each item using high-quality materials to prevent damage during transit. For particularly large or delicate items, we employ specialized packaging solutions to ensure they reach you in perfect condition. 

• Will my order arrive on time? How can I stay updated on the progress?

  We strive to process and ship orders promptly. Once your order is dispatched, you'll receive a confirmation email with tracking information, allowing you to monitor its progress. Our efficient order processing and reliable shipping partners ensure timely delivery, so you can enjoy your purchase without delay. 

• What if I change my mind about my purchase?

  We understand that sometimes you may reconsider your purchase. PSAM offers a 30-day return policy for your convenience. If you're not completely satisfied, you can return the item in its original condition for a refund or exchange. Please note that return shipping costs are the responsibility of the customer. For more details, visit our Returns & Exchanges page. 

  https://www.plumbingsupplyandmore.com/terms-conditions#return_policy

• What should I do if there’s an issue with my product?

  Your satisfaction is our priority. If you encounter any issues with your product, please contact our customer service team immediately. We are committed to resolving any problems promptly, ensuring you receive the quality and service you deserve. 

• Are your products easy to install? Will there be instructions?

  Many of our products are designed for straightforward installation and include detailed instructions to guide you through the process. For more complex installations, we recommend consulting a professional to ensure safety and optimal performance. Our commitment to quality ensures that our products are user-friendly and reliable. 

• What is the quality of your products like? Will they look like the pictures online?

  At PSAM, we are committed to offering only the highest-quality products that meet our rigorous standards. While we may occasionally source similar items from multiple trusted vendors—such as copper fittings—you can rest assured that every product we sell is carefully vetted to deliver exceptional performance and durability. Unlike big-box stores, we focus on quality over quantity, offering products designed to exceed expectations and provide long-lasting value. The images on our website are accurate representations of the items you’ll receive, so you can shop with confidence, knowing that what you see is exactly what you’ll get.